Shipping & Returns
At ATLAS WEST, we understand you want your camping essentials quickly. Here’s everything you need to know about getting your gear and what to do if it’s not quite right.
Swift delivery to your door
We know how eager our British customers are to receive their camping gear! Our aim is to get your products to your door as swiftly as possible, so you can start planning your next adventure without delay. We offer various delivery options to suit your needs, ensuring your essentials arrive when you expect them.
Understanding delivery costs
For transparency and simplicity, standard delivery rates apply to all orders. These costs will be clearly outlined at checkout, so you'll know exactly what to expect before you complete your purchase. We continuously review our delivery charges to ensure they remain competitive and fair for our customers across the UK.
Easy returns and exchanges
Your satisfaction is paramount to us. If you're not completely happy with your purchase, we offer a straightforward process for returns and exchanges. You have the option to receive a refund to your original payment method, an exchange for a different size, colour, or item (subject to availability), or store credit. To initiate a return, please contact our customer service team at [[atlaswestteam@gmail.com]] or call us at [ [+44 7468 898956]].
Processing your refund or exchange
Once your returned item is received, we aim to process refunds or dispatch exchanges promptly. Refunds are typically processed within 14 days from purchase, but depending on your bank or payment method, it may take up to 30 or 60 days for the funds to appear in your account. Exchanges will be sent out as soon as the returned item has been inspected. We'll keep you informed every step of the way.